Animal Magic will do our very best to guarantee all our products arrive safely.

We will refund, repair or replace within 30 days, depending on the situation.

Your order is lodged with Australia Post within 2 business days & we guarantee all items to arrive in perfect condition.

If there is any delay or if a product needs to be made to order we will notify you ASAP.

 

Are the shipping rates flat-rate or per item?

• The quoted shipping rates are FLAT rate and are only charged once per order.

 

How much is Australian shipping?

• If your order is under the $100 Free Shipping threshold then shipping is only AUD$10.

 

How much is international shipping?

• Only AUD$19 to ANYWHERE in the world. We, as the manufacturer, ship direct to you.

 

If I Stack & Save with multiple items from the Animal Magic range do I get FREE shipping if I'm over $100 value?

• Yes! You're welcome to bundle and stack to take advantage of buying DIRECT from the local manufacturer.
• N.B. Free shipping can only be offered on Australian orders.

 

What is the Stack & Save discount on the Animal Magic range?

• Get an order discount on multiple items from the Animal Magic collection of books & puzzles.

 

Buy any 3 - SAVE 10%.

Buy any 4 or more - SAVE 15%.

FREE Australian Shipping $100+

What service do you use to post out orders?

• We use Australia Post to dispatch all our orders within Australia and overseas.

 

How long does delivery within Australia take?

• Standard parcel post:
• Metro – up to 2 business days.
• Country – up to 5 business days.
• We do not offer Express post as some of our items are only made to order. which would defeat the purpose of Express post.
• Please see the following link for further information:

https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage

Christmas Last Order Dates:

• We do not want anyone to be disappointed with items arriving late for Christmas and so we aim to have all Christmas items dispatched within 2 to 3 days from the date of your order.
• We would recommend all Christmas orders be placed at least 2 weeks before Christmas for Australian destinations and at least 3 weeks for overseas destinations, in order to allow for any delay outside the control of Australia Post.
• Please refer to Australia Post for normal delivery times, outside of any unexpected situations.

How long will delivery take to overseas destinations?

• Please see the below link for guidelines on delivery times to overseas destinations:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

• Times may be longer due to circumstances outside of Australia Post’s control, including customers inspections, bad weather and civil unrest.
• Please note: certain countries may have customs charges on entry which will not be included in the postage costs charged by Animal Magic.
• To check for any import charges, please refer to your local government import websites.

I have been contacted by the customs office regarding payment and release of my order?

• Should this occur, you will have to contact your customs office direct and arrange payment and delivery of your order.
• These additional charges are not included in the postage costs charged by Animal Magic.
• We recommend that customers check for any additional customs charges placed on goods before placing an orde.r

How can I track my order?

• All standard delivery automatically come with a tracking number which we will forward ASAP via your email.
• Your Australia Post tracking number will be emailed to you asap once your order has been dispatched.
• You can then track your parcel via the Australia Post website using this link:

https://auspost.com.au/parcels-mail/track.html#/

What can I do if my order is late and hasn’t been delivered?

• Using the tracking number we sent you via email, use the following link to check the status of your delivery – Australia Post will provide you with information on the status of your parcel and highlight the reason for any delays.

https://auspost.com.au/mypost/track/#/search

• Your parcel may have been left at your address in a dry safe place so please call Australia Post on the number given in the above link for more information on its whereabouts.
• Please call or email us to ensure we received the correct delivery address for your order.
• Please check in your letter box for an attempted delivery card – this means that Australia Post were unable to delivery/leave the parcel and have left it at a local post office for collection.

What do I do if I have entered the wrong address?

• Please contact us asap as we may not have posted out your order and there may still be time to change the delivery address.
• For orders already dispatched to Australian destinations you can re-direct parcels up to an hour before delivery if you have set up a MyPost account.
• For International destinations, we are unable to change the delivery address once the order has been posted.

Can I return my order if I change my mind?

• While we do not refund money for “change of mind”, we want all our customers to be happy with their purchase and so we are happy to discuss exchanging your purchase for an alternative item.
• The original purchase/s must be unopened and returned to us without damage at the buyer’s cost.
• Any additional postage costs for change of mind must be paid for by the buyer.

What happens if my purchase is damaged during transit or faulty when it arrives?

• While we do our very best to safely pack and protect your order, damages may take place.
• It is very important that you contact us within 24 hours of your parcel being delivered and let us know what has happened on +61 416 160 661.
• Please send through a photo of the damaged or faulty goods via email or sms so we can enquire with Australia Post as to why this may have happened.
• We will be happy to refund your money for the damaged or faulty goods via the original payment method.
• If you prefer, we can organise re-delivery of your order as soon as possible.

 

What happens if we have sent you the wrong products?

• If we have accidentally sent you the wrong item, we will arrange for the correct item to be shipped out to you right at our cost and will pay for the original item to be returned.